Shipping policy

Our shipping policy is tailored to the products in your order.  To ensure that your order gets delivered to you safely and securely, there are certain more fragile items that will be shipped with insurance.  Our shipping policy reflects this key consideration.

Canada

Clean Beauty Essentials Collection (TAHNYC, Moonmaid Botanicals, Q-Mist)

We offer FREE Shipping* with minimum order of $110 before taxes.  Exclusions listed below.

For orders below $90, we charge a Flat Shipping Rate* of $15.00.  Exclusions listed below.

*Exclusions: All orders to remote areas will be assessed for an additional shipping charge.  Examples of remote areas are listed below.

 

Qlife (Q-Max, Q-Spa, H2 Respire)

We offer FREE Shipping* with minimum order of $200 before taxes.  Exclusions listed below.

For orders below $200, we charge a Flat Shipping Rate* of $29.00.  Exclusions listed below.

*Exclusions: All orders to remote areas will be assessed for an additional shipping charge.  Examples of remote areas are listed below. 

*Exclusions: All orders to remote areas will be assessed for an additional shipping charge.  Examples of remote areas are listed below.

Province	Excluded Postal Codes
Yukon	All Postal Codes
Nunavut	All Postal Codes
Northwest Territories	All Postal Codes
Newfoundland and Labrador	A0K 1N0, A0P 1A0, A0P 1G0, A0P 1J0, A0P 1L0, A0P 1N0, A0P 1P0
Quebec	G0G 1G0, G0G 1M0, G0G 1S0, G0G 1T0, G0G 2C0, G0G 2R0, G0G 2W0, G0G 2Y0, J0M 1A0, J0M 1C0, J0M 1G0, J0M 1H0, J0M 1J0, J0M 1K0, J0M 1M0, J0M 1N0, J0M 1P0, J0M 1S0, J0M 1T0, J0M 1V0, J0M 1X0, J0M 1Y0
Ontario	P0L 1A0, P0L 1H0, P0L 1S0, P0L 2H0, P0T 1L0, P0T 1Z0, P0T 2L0, P0T 3A0, P0T 3B0, P0V 1B0, P0V 1E0, P0V 1G0, P0V 1J0, P0V 1N0, P0V 1V0, P0V 1W0, P0V 1Y0, P0V 1Z0, P0V 2G0, P0V 2L0, P0V 2P0, P0V 2Y0, P0V 2Z0, P0V 3B0, P0V 3E0, P0V 3G0
Manitoba	R0B 0A0, R0B 0B0, R0B 0M0, R0B 0N0, R0B 0T0, R0B 0V0, R0B 0Z0, R0B 0Z0, R0B 1C0, R0B 1G0, R0B 1H0, R0B 1J0, R0B 1K0, R0B 1N0, R0B 1Z0, R0B 2B0, R0B 2C0, R0B 2E0, R0B 2G0, R0C 0J0
Saskatchewan	S0J 0H0, S0J 0W0, S0J 2R0, S0J 2W0, S0J 3C0
Alberta	T0H 1R0, T0P 1B0
British Columbia	R0B 2H0, V0J 3B0, V0J 3N0, V0N 1M0, V0N 2B0, V0N 3H0, V0N 3S0, V0P 1B0, V0P 1J0, V0P 1L0, V0P 1P0, V0P 1S0, V0P 1V0, V0P 1W0, V0R 1A0, V0T 1L0, V0T 1P0, V0V 1A0, V0V 1C0, V0V 1E0, V0V 1H0

 

If you require shipping to a remote region, kindly contact us for a shipping quote.

If you have completed your order online and extra shipping charges are required, we will contact you to confirm whether you’d like to pay the additional fees or cancel your order. If no response is provided within 48 hours, your order will automatically be cancelled. 

USA

Clean Beauty Essentials Collection (TAHNYC, Moonmaid Botanicals, Q-Mist)

We offer a Flat Shipping Rate* of $20.00 CAD. Exclusions listed below.

Qlife (Q-Max, Q-Spa, H2 Respire)

We offer a Flat Shipping Rate* of $29.00 CAD.  Exclusions listed below.

*Exclusions: All orders to Alaska and Hawaii will be assessed for an additional shipping charge. 

If you require shipping to the above excluded states, kindly contact us for a shipping quote.

If you have completed your order online and extra shipping charges are required, we will contact you to confirm whether you’d like to pay the additional fees or cancel your order. If no response is provided within 48 hours, your order will automatically be cancelled. 

Orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and you are responsible for paying them. Safe Serene Space is unable to give estimates for these fees. Please contact your local customs office for more information.

International Orders

For all orders outside of Canada and USA, kindly contact us for a shipping quote.

What method do you use for shipping?

Select courier services that meet our delivery standards will be making the delivery of our products to your door.

How do I track my order?

Once your order is shipped, we will send you a tracking number by email to the email address you provided when you placed your order. Please make sure your email address is correct.  Please note that the tracking number is usually sent out the following day, and your order may already be out for delivery by the time you get the email.

How do I check the status of my order?

After you complete the checkout, you are given a URL to the order status page, which is the final page of the checkout process. You can track the status of your order on this page.  Your order’s tracking number will also be provided on this page when your order is shipped.  You can see real-time updates on the location of your shipment.

You will be contacted if any of the following situations arise:

• Your information cannot be verified due to missing information or errors. 
• The item you ordered is currently out of stock and will take longer than estimated to get back in stock, or is no longer available.

Please make sure your email address or SMS is correct. Your email address is the primary method that we use to keep you posted regarding your order.  Safe Serene Space cannot be held responsible for any losses you may incur as a result of an incorrect or misdirected email provided by you that prevents us from contacting you regarding your order.

Safe Serene Space reserves the right to cancel any order due to stock availability or order information errors.

When will I receive my order?

After you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.

What is your policy if my product arrives damaged?

As all of our products are currently shipped using courier services that require your Signature upon receipt of goods in good condition, we request your cooperation to inspect that the goods have arrived without damage.

If the product carton looks damaged, please refuse delivery of the shipment or else note on the bill of lading all visible damage.  Please take photos. The freight driver is required to wait for you to unpack and inspect your shipment before you sign for delivery. 

Please contact us immediately so that we can make arrangements for your unit to be picked up and a replacement unit sent out.